If you’re not in when the courier attempts delivery, you’ll be left a delivery card telling you either that they’ve left your parcel in a safe place (such as on a porch or with a neighbor) or the next available delivery date. The courier will then try to deliver your parcel three times, usually on consecutive days, before returning it to the depot to await further instructions.

If you want to cancel your order, let us know as soon as possible after ordering by emailing [insert email address] Important: Please include the word ‘cancellation’ as well as your order number in the subject line of your email. Your refund will be issued within 5 working days of your order being cancelled.

We try to deliver the product as soon as possible. If the product is available in our stock then it took 2-5 days to deliver the product.

Unfortunately, we don’t currently deliver to addresses outside Bangladesh.

If you’ve bought or received a product that’s damaged or faulty, pop into any of our stores along with your invoice or receipt for an exchange or refund. You can also send a picture of the problem to [insert email], along with your order number, where our customer care team will be happy to help arrange a refund with you, including the cost of returning the item to us if you want to return it by post. Please make sure you safely dispose of any broken glass before returning your item to us.

Yes we provide different warranty policy for different products.

Being a responsible corporate citizen, eDECOR always puts ‘environment’ on top of its priority list. No product will not cause any harm to the environment.